Servicing digital organs and pipe organs is a complex task that should only be assigned to factory trained or certified technicians.  Organ owners need to research the credentials of any technician engaged that is not directly related to the organization from which the instrument was purchased.

The Internet allows for a proliferation of services for all sorts of products, including organs.  All that is required is an inexpensive website.  One Internet promotion that is not legitimate was made by justanswer.com for organ services.  It was recently discovered that justanswer.com purports to offer technical service for organs with the following Internet posting:

Internet service scam.

However, justanswer.com has never been trained for servicing organs nor does it have any connection with Allen Organ Company.  Customers who contact justanswer.com will ultimately be asked for credit card information.

A call to the telephone number for justanswer.com was answered by a call center in the Philippines with no knowledge of organs.  In Latin, it is said “Caveat Emptor”; “Let the buyer beware.”

2 thoughts on “Service Scam

  1. I totally agree! For your own protection, if you don’t know who your technician is for a particular brand, contact the manufacturer so you get someone that knows your product and brand. And to facilitate matters, locate your model number and serial number. That will speed things up. I can’t count how many times I’ve been called to service an organ and the church or owner has no clue to the brand or model number!

    1. I’m not an organ tech,but I have ran across this website a time or two,..I wouldn’t trust it.!

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