Digital church organs include advanced circuitry similar to that found in other high-tech products. However, organ customers expect a much higher and longer service life than other high-tech products.
Some organ builders use design and servicing philosophies similar to those of consumer electronics manufacturers. This includes not inventorying organ assemblies in sufficient quantities to supply long-term and rapid customer support. This significantly lowers an organ’s value.
Below are customer service emails demonstrating problems organ owners have had with support from an organ builder. Organ buyers should diligently review an organ builder’s history of customer support prior to investing in an instrument.